Shipping Policy

Simplicity, transparency, and security are the trademarks of your online shopping experience at comely living. We spare no effort to ensure the smooth completion of your online purchase. Our products are delivered with the utmost care, and we never compromise on quality. We do not accept returns on items that have been sent to you in their original, unused condition. Review our Return Policy before making any purchases. In order to return a product, it must meet one of the following criteria: There has been a shipment error, and the item received does not match the one that was confirmed in the order. If the item you receive is flawed in some way, whether due to poor quality or poor production, please let us know. If the item arrives broken, we will replace it. Note: Refuse any package that shows signs of having been opened or tampered with during delivery. Please review the return procedure and associated recommendations to ensure that your returns are processed quickly and correctly.

RETURN PROCESS:
To initiate a return, contact our customer service team at +91 8800 683 505 (Monday through Saturday, 10 a.m. to 7 p.m.) or send an email to support@comelyliving.com within 48 hours of receiving your package. If you prefer to submit your Return Request using your online account, you can do so by going to “My Account” and filling out the “Submit a Support Request” form. In the event that your item arrives damaged, defective, or otherwise inaccurate, you must email a high-quality photo of the problem area together with your order details to support@comelyliving.com. (in the first stage, you can speed things up by sending the image or video over email or Whatsapp. Our QA department will investigate whether or not it meets the criteria for a refund. We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your request to return goods has been processed, we will coordinate its reverse pickup. For pickup arrangements to be made, please allow us two to three business days, and please allow seven to ten days for delivery from our warehouse. Within 7 days of receiving the returned item at our warehouse, we will begin processing the reimbursement. There are crucial explanations further on.

POINTS TO REMEMBER:
The product must be returned with all components (tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice, etc.) intact and in original packaging. There should be no signs of use or damage, and the packaging should be unaltered. The product can be returned for shop credit or a refund, handled within 7 days of receiving the goods in our warehouse. Prior to granting a refund, Comelyliving.com may conduct an inspection of the product to ensure it meets quality standards. Since our goods are inherently uncontrollable, we hold the exclusive right to resolve any issue in any way we see proper. Please contact our team so that we can quickly resolve your return or exchange request. Disclaimer: All policies are subject to change without prior notice. The Terms & Conditions Policy takes precedence over any conflicting terms. To begin the return procedure, please contact our Customer Service team at support@comelyliving.com or by calling +91 8800 683 505 (Monday through Saturday, 10 AM to 7 PM). Log in to your account and complete the “Submit a Support Request” form there to send in your Return Request.
Return Policy

Within 7 days of the returned item arriving at our warehouse, we will issue a full refund. The reimbursements will be issued in form of Store Credits or through the same way of payment as in the order placing. Store Credits are the fastest manner of refund, they are a form of money with no expiry date and no limitations on their usage and they are normally completed within 24-48 hours. All other refunds (save for cash payments) will be issued through the same transaction method used in the original purchase. If you made a purchase with a credit card, for instance, the charge will be made to that card. You may expect your online refund to be handled within 7 business days. It often takes NEFT transactions around 5 days to complete, however, credit card refunds will appear on the following billing statement. Store credit or a check made out to the customer’s name (as provided in the ‘billing name’ field) will be offered for CBD payment refunds. Including processing and shipping times, the customer should expect to receive the cheque no later than 15 days after the product’s delivery.

CANCELLATION POLICY:
Within 24 hours of placing your order, you have the right to cancel it and receive a full refund, per our cancellation policy. However, if the request is submitted after the product has actually left the warehouse, a 10% In-transit cancellation fee will be assessed. Due to the delicate and high-quality nature of our products, we ask that guests chip in towards the shipping costs we’ve already covered. To cancel, please call at +91 8800 683 505 (Monday through Saturday, 10 AM to 7 PM) or send an email to support@comelyliving.com. Except for CBD, we will refund the buyer using the same payment method ( that will be refunded either by store credits or cheque). Disclaimer Comelyliving.com disclaims any and all liability for incidental, special, or consequential damages, personal injury, or losses (including, but not limited to, lost business, profits, or use) arising out of or in connection with the use or performance of the product, whether in an action in contract or otherwise. Without limiting the generality of the foregoing, the foregoing terms and the customer’s statutory rights under applicable Indian laws shall be unaffected by the foregoing conditions.

PRIVACY POLICY:
Your confidentiality is highly valued by us. When it comes to protecting our customer’s personal information and conducting safe financial transactions, we will not settle for anything less than perfection. We are very concerned about protecting the privacy of any personally identifiable information that you have given to us. We may make changes to this policy at any moment, and you should check back periodically to be informed of any updates or changes. Applicability and Scope of the Policy Simply by browsing this site, you accept the terms and conditions of this Privacy Policy. Don’t use our site or access it at all if you don’t like the terms. Simply using the site constitutes your irrevocable agreement to allow us to use and disclose your personal information in accordance with this Privacy Policy.

The Terms of Service agreement includes and incorporates this Privacy Policy. Confidential Data We utilize the information you voluntarily supply to tailor our services and features to your preferences and to protect and simplify your time spent on our site. We use this information to: enforce our Terms and Conditions, contact you about special offers, products, services, and updates; personalize your experience; detect and protect us from error, fraud, and other criminal activity; measure consumer interest in our products and services; and provide you with information you’ve requested. Without your approval, we will not share any of your personally identifiable information with third parties for their own direct marketing or advertising reasons.

If we are under a legal obligation or good faith conviction that such action is reasonably necessary to comply with subpoenas, a court order, or a similar legal process, we may release personal information. We commit to protecting the confidentiality of your personally identifiable information under our control against loss, misuse, unauthorized access, disclosure, destruction, and alteration. However, we will not be responsible for any actions taken by our employees that result in the unauthorized disclosure, destruction, or alteration of personally identifiable information. Data Collection, Data Processing, Data Storage, and Data Disclosure: We may collect, process, store, use, and disclose Personal Information for the purpose of assuring the delivery of the highest quality of service to you in accordance with the applicable data protection laws of India and other applicable legislation for the time being in effect in India.
When you sign up for a free account with us, we ask for information that identifies you individually, such as your name, email address, phone number, and payment information (such as a credit card number or other financial account numbers). You can view certain parts of our site without registering, but in order to do anything more involved (like make a purchase), you will need to sign up. Your email address will be used to send you targeted promotions based on your purchase history and preferences. We may also collect, use, and keep your Personal Data by implementing appropriate security measures in line with the current data protection legislation in India. It is always your choice whether or not to share information when using any given service or feature on a website.

When you use our website, we may keep track of certain information about you automatically. Information collected may include, but is not limited to, the URL you just came from (whether or not it is on our website), the URL you next go to (whether or not it is on our website), your computer browser information, and your IP address. In order to better understand, protect, and serve our users, as well as for any other reason we see suitable, we may utilize this information to conduct internal research on our users’ demographics, interests, and behavior. All users will have the option to unsubscribe from receiving any promotional or marketing-related communications from us in the future.
If you no longer wish to be contacted by us, please let us know by sending an email to customercare@comelyliving.com . In order to better understand how our website is used and how effective our promotions are, we employ data collection tools like “cookies” on select pages. These “cookies” are text files that are stored on your computer and help us provide our services. It is necessary to utilize a “cookie” in order to use some functions we provide. Additionally, cookies are used to reduce the number of times your password must be entered within a single session. In addition, cookies allow us to deliver content that is tailored to your specific interests. In addition, third-party “cookies” or similar devices may be present on some pages of the Website. Other parties’ cookie usage is beyond our ability to control.

Third-Party
There are external links on our site that may be used by the owners of those sites to gather information about you. Neither the privacy policies nor the content of any linked websites are under our control. In the event that such third parties or service providers fail to protect your Personal Information, the Company shall hold them blameless from any legal actions; however, you are free to pursue appropriate legal actions against such third party or service provider. Expansion of Identifiable Data If you want to transact with us, we will also collect the following information: billing address, credit/debit card number, expiration date, and/or other payment instrument details, including tracking information for checks and money orders. Your debit/credit card number(s), cardholder name(s), expiration date(s), CVV(s), or other information required for internet banking or other payment instruments may be stored or held by us. The provider of the payment gateway may keep this data.
Write to customercare@comelyliving.com if you have any questions about our policy.

SHIPPING POLICY
It is our hope that buying on comelyliving.com will be a pleasant and stress-free experience for you. As a result, everything you purchase from us will arrive in pristine shape and promptly. Our Shipping & Delivery Policy is available for your review.

MODELS OF TRANSPORTATION AVAILABLE
Customers can choose between two shipping options with us:
In the course of a Usually Occurring Shipment: To arrive by surface transport can take 7-10 business days. The fastest shipping option is air transport, which might take up to four to five business days.